Ordering & Deliveries
All our prices include VAT and delivery to our distribution depot in France where we forward them on to your French property for a minimal charge and AT A TIME AND DATE TO SUIT YOU.
Delivery costs are calculated on the distance from our depot but whenever possible we will combine customers orders and pass on the savings.
We also offer a discount on order value and depending on destination free delivery may be available*.
Please note that in order to keep delivery costs to a minimum our driver will be unaccompanied and may require assistance to unload your furniture.
As all our furniture comes fully assembled please advise us in advance if we will need to assemble larger items, such as wardrobes and beds on site, due to access problems.
Simple steps to order
1) View our extensive online catalogue
2) Make your selection
3) Email email@example.com or telephone 0151 648 2929 with your order value, delivery address and date required and we will supply a cost for delivery.
Please include your email address and contact telephone numbers.
When you receive your quote:-
4) Place your order using secure Paypal, cheque or BACS.
Payment can me made in Sterling or Euros.
If paying in Euros please contact us before placing your order.
5) We will contact you to confirm your order and arrange delivery.
Please note delivery charges (if applicable) are payable with order in Sterling of can be in Euros at time of delivery.
Your furniture will normally be available for delivery within 15 working days of receipt of order, except for some sofa’s and suites which are non stock items and may take up to 8 weeks for manufacture.
We will confirm delivery dates when we receive your order or if you prefer you can contact us in advance on 0151 648 2929 and we can advise you on availability.
Cancel an Order
If you wish to cancel an order which has not been dispatched, you must contact us by email or telephone.
If the item has already been dispatched then please follow our returns policy below
Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 7 working days from the day of delivery; however, we must be notified in writing by email to firstname.lastname@example.org of your intention to cancel.
After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
Goods must be returned ‘AS SOLD’ including all accessories and in the original packaging complete ‘AS NEW’.
Goods must be complete, unused, and in ‘AS NEW’ condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
If the goods returned are not in a re-sellable condition and/or parts missing, we will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Goods must be received by our Returns Department within 14 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorization. The returns authorization is valid for up to 14 days only. Goods sent back to us without prior authorization will be returned back to you and the cost of delivery charged to your account.
If you have failed to take delivery for the item, and you do not want to pay for the item to be redelivered, then once we have the item back, we will refund your account excluding a handling cost of £2.95 or 15% whichever is greater.
Full refund of the cost of the goods, excluding a handling cost of £2.95, or up to 15% whichever is greater will be given upon the above conditions being met and the refund authorized only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition. The refund will be processed in 7 working days after receiving the goods.
For reasons of hygiene and we are not able to refund certain items
We cannot refund Mattress if used.
On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the items or box looks damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.
Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects to email@example.com
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.
We will always be able to send parts or a replacement item, but however If you decide you do not want parts or a replacement unit, and you want to cancel the order for a refund the item can be returned under our return policy for unwanted items, which will be at your own expense and a handling fee
Please note goods must only be returned once authorized.
Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any further damage in transit back to us. All components and accessories must be returned.
You must send photo evidence so we can assess the damage and report this to our suppliers, so the damaged goods can be rectified.
If we are required to replace and collect the faulty item, it is your responsibility to be at home and hand the package to our courier. The collection will be Monday to Friday anytime from 7.00am to 7.00pm